https://www.andyhale.com/contact daily 0.75 2023-07-20 https://www.andyhale.com/about daily 0.75 2025-04-21 https://www.andyhale.com/work daily 1.0 2025-04-14 https://www.andyhale.com/work/monscierge monthly 0.5 2021-12-30 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/e8886988-9169-4ca4-9f15-7c6edfc1241f/homepage.jpg Work - Monscierge Corporate home focuses on a focus of hotels or healthcare. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f32c526b-2a1e-4943-8b6a-8d67ab8b231a/tv.jpg Work - Monscierge Apple TV for Hospitality provides clear purchasing information alongside product information and forms and downloads for lead generation. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/37ad87a3-581d-4d1a-bb2b-1c265498a5a5/solutions.jpg Work - Monscierge Overall solutions for hoteliers that highlight the primary Monscierge platform products. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/0560fda6-4073-4727-8a5b-252134028977/purchase.jpg Work - Monscierge Integrated purchasing across the Monscierge website allows a person to get Monscierge in less than 2 minutes. https://www.andyhale.com/work/onesite monthly 0.5 2021-12-30 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/07dabe27-3783-42eb-98e7-8530000750c1/homepage.jpg Work - ONEsite Homepage with focus on social components such as the social login component [originally invented by ONEsite]. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/a05d80d6-52dd-4307-ab27-c471cb98c309/signon.jpg Work - ONEsite Self-service signup allowed for SSO plugin. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f959a7b1-31b9-4e39-b409-c29f39d3d875/moderation.jpg Work - ONEsite Moderation control panel enables team to manage all incoming User Generated Content. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/e6d2bdec-d61a-4d09-a12e-062e84ab230b/site-mgmt.jpg Work - ONEsite ONEsite clients often managed multiple sites. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/04871c07-bb62-419f-b096-f88a134d113f/idol.jpg Work - ONEsite American Idol's entire online presence was powered by ONEsite. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/9bb91e9c-db81-4162-8ea4-493f418f4594/catalog.jpg Work - ONEsite Catalog.com an online item and voucher community was powered by ONEsite. https://www.andyhale.com/work/hotel-booking-app monthly 0.5 2023-08-14 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f2d38d13-794e-47f1-9fd4-cf75f8929313/1-rl-home.jpg Work - Hotel Room Booking App Initial view of the Hello Rewards hotel app. Search and quick find functionality is initially visible. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/4d368742-34d1-4d55-b3a8-0f22949e2d48/2-rl-search.jpg Work - Hotel Room Booking App Find a hotel interface. The focus was on quick booking options. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f3d879bc-abf4-47fa-a769-e77a6bde8bcf/6-rl-options.jpg Work - Hotel Room Booking App Minimized view of property cards. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/ca8da5c1-a6b0-4a6f-b073-646b7c1b613f/3-rl-dates.jpg Work - Hotel Room Booking App View of date selection. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/903a93e4-b8a6-4e98-9a06-cc21910a4e9b/5-rl-options.jpg Work - Hotel Room Booking App Filter and options that let a user select distance, price and brand filtering options. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/fac45a48-3a08-47c4-9add-452ba0143390/4-rl-upgrades.jpg Work - Hotel Room Booking App Viewing available add-on's and upgrades. These options were definable by the hotel and could be displayed during the booking process. The visibility of these options typically garnered an extra $20 per guest check-in revenue during the booking for check-in process. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/4572703a-32a8-41f5-93e4-2e9b74bef5fa/7-rl-list.jpg Work - Hotel Room Booking App Room detail selection with available upgrades. https://www.andyhale.com/work/music monthly 0.5 2021-12-30 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/a2e1b5a3-e3dc-40d0-ab23-6a575b68fda9/poster.jpg Work - Music Winter Circle Poster. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/c7041203-9595-4a04-a673-de48067466a2/pretend.jpg Work - Music Pretend It's January - single artwork. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/510ea4a6-386a-4df4-9465-58498b08cc9c/bpt-website.jpg Work - Music Blueprint Tokyo Website. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/ca32c9b1-26f4-412e-9d01-381a09e21f95/awnl.jpg Work - Music A Whole New Life - EP artwork. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/37357f96-3a09-442e-a1f6-6fd2e58d03c4/panic.jpg Work - Music Panic Carefully - single artwork. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/bb9f14ed-105d-4b7f-9c5d-3f8942114f56/clouds.jpg Work - Music Clouds Call to Group - Full-length LP artwork. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/8e227ac7-c048-4cf7-bfbb-fd08fb6b41d9/huge.jpg Work - Music The Huge and Hopeful - EP artwork. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/4b9f5311-a83f-470e-878b-35bccb2eb7ff/division.jpg Work - Music Division and Circumstance - compilation LP artwork. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/aca79985-d32d-457f-a31b-820302a649db/poster-mcnellies.jpg Work - Music Winter Circle - Tulsa Festival poster. https://www.andyhale.com/work/connect-staff monthly 0.5 2023-08-02 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/36b649e0-7cae-4cb1-8a41-f8cc50fd9079/1-intro.jpg Work - Staff Task Tracking App Introduction offers an inline tour and login functionality. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/7805efe9-56f3-4269-b0ae-b7ea8c11fa27/2-requests.jpg Work - Staff Task Tracking App Primary screen displaying listed tasks. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f2939a43-b84a-4412-bfe3-cdefa37efc35/3-create.jpg Work - Staff Task Tracking App Creation of a new request with drill-down categories and option selections for workflow. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/e0c40774-927f-4879-bed8-4151795f07a1/4-search.jpg Work - Staff Task Tracking App Searching tasks with autocomplete functionality. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/696f6d2e-3c65-424d-bab6-b1687fb8e706/5-task-list.jpg Work - Staff Task Tracking App Checklist functionality allows for multi-step tasks to be assigned. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/1928484b-7c4e-4bab-a6c1-1dc2589a69bd/6-add-image.jpg Work - Staff Task Tracking App The addition of photo uploads provided an increase in clear understanding and documentation of issue tracking. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/ef72c3f1-b3ab-4c01-89f4-4d3eab8004ef/6-closing.jpg Work - Staff Task Tracking App Closing tasks with optional secondary information provides deeper data for accountability. https://www.andyhale.com/work/okcphil monthly 0.5 2021-12-30 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/064573cd-932e-4f54-8948-d2cf74bac860/home.jpg Work - OKC Philharmonic Homepage with upcoming concerts and redesigned navigation. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/05af9222-19df-4bca-ac5e-d539356b8110/item.jpg Work - OKC Philharmonic Highlighting an upcoming performance with call-to-action for purchasing tickets. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/8d9ac4c9-c919-4392-af48-8cc10fb39cdb/learning.jpg Work - OKC Philharmonic Highlighting educational programs. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/cdd17709-89ac-41bd-90cc-41e930c8e533/app.jpg Work - OKC Philharmonic Mobile app https://www.andyhale.com/work/experience-engine monthly 0.5 2023-08-14 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/960ce604-8999-4bd9-8d7d-2da0a649b8c9/sign-in.jpg Work - SaaS Platform Experience Engine Sign On https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/d1f7b251-f71c-4d78-a032-20d968ba6d81/onboarding.jpg Work - SaaS Platform Part of onboarding process to cut cable. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/9550fd16-8a8d-4d52-94b2-fdede51f351c/upsell.jpg Work - SaaS Platform Upsell screen to add Guest Precheck functionality. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/16ecae45-0976-49ed-a747-0438f734761e/atv.jpg Work - SaaS Platform Apple TV UI top shelf management screen. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/3379d7a0-4406-4e06-8fbd-e85ec71345a4/mdm.jpg Work - SaaS Platform Apple TV device management. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/d6dc7248-c800-4b43-bf24-25606bf2b332/task_configuration.jpg Work - SaaS Platform Request system task configuration. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f3213198-19c7-4f9c-be1f-5a75b0609c6a/task-templates.jpg Work - SaaS Platform Viewing available already created task templates. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f783f6d5-2fe2-482b-8b21-a4c64730d265/create_template.jpg Work - SaaS Platform Creation of a new task template. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/2fd0366c-8e98-4e10-8baf-c6456ec8b465/base_options.jpg Work - SaaS Platform Configuring base options for the task system. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/acdd7210-907b-4e83-bb1f-6a7d4b5a49d1/requests.jpg Work - SaaS Platform Viewing request/task management. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/1b8bf603-1847-48f0-8ea2-91b70405849a/checklist.jpg Work - SaaS Platform Viewing task checklist. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/001315b3-5939-4903-b1bd-8c20fbbe7b56/recommendations.jpg Work - SaaS Platform Recommendations system detail. https://www.andyhale.com/work/various monthly 0.5 2021-12-30 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/3c830265-c39f-4070-a78e-c2b169d4a295/meso-hosting.jpg Work - Odds & Ends Mesostack - Create your own web hosting company builder. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/0efc293a-98ff-4333-b85f-8e047fdf465a/cheers.jpg Work - Odds & Ends Cheers Live. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/3a0ccd23-4277-4878-8e0b-60be45536705/shout.jpg Work - Odds & Ends Shout TV. Internet broadcasting platform. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/2acb9441-f3df-4cd8-819f-502cf8a6068b/onesite.jpg Work - Odds & Ends ONEsite. White-label social media platform. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/9d3b7acb-e1bf-451c-9ddc-eca4243a1d14/ebay.jpg Work - Odds & Ends eBay: World of Good. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/7d009f20-af58-48f9-ad45-bc9997ed4603/static.jpg Work - Odds & Ends Static - Video live streaming service. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/1239f479-f916-416f-a00d-2dd71b3b30f9/mwl.jpg Work - Odds & Ends Made with Love. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/721bb776-f721-4446-97de-5fcc68de7dfc/ubs.jpg Work - Odds & Ends UnitedBuilding Services. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/87a4bf28-574f-4c4b-8518-88c680288a4a/catalog-deals.jpg Work - Odds & Ends Catalog.com deals and offers website. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/df0f1abf-5da7-435c-8b29-089e0918b92a/wwe.jpg Work - Odds & Ends WWE Universe website. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/2988087e-c168-4f15-8d38-865421dc5d2d/live-chat.jpg Work - Odds & Ends Embedded dynamic live chat system. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/efd2adc0-954e-459b-a872-2d8cb8123f4e/static-app.jpg Work - Odds & Ends Static was a social broadcasting network that was an early social video network that let people broadcast their own videos [pre-TikTok and Instagram]. https://www.andyhale.com/work/tv-manager monthly 0.5 2022-01-26 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/23b6a62e-bc7e-41c6-a245-8ffb1f0ed489/title.jpg Work - TV Manager App Introductory loading screen. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/43486cf1-c7c0-4326-be41-7613848d9ff1/login.jpg Work - TV Manager App Login illustrating Android and iOS variations. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/9b094bef-6a7c-47ed-abd8-9aeefeca2c57/select-property.jpg Work - TV Manager App Selecting a property. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/6a046d5e-4aba-4e85-adc0-b68196d2d4fd/scanner.jpg Work - TV Manager App Scanning an Apple TV serial number. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f38c581f-0035-437f-a61d-48ff201cca4f/rooms.jpg Work - TV Manager App A list of available rooms. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/07a090d4-cf3d-4178-92e1-961ccd4ccba6/room-details.jpg Work - TV Manager App View and actions of a room. https://www.andyhale.com/work/watch-tv monthly 0.5 2023-08-02 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/d40d0f97-44c7-4de5-9b84-8f9d3232f390/1-tv-light.jpg Work - Hospitality TV App Watch TV is a television EPG designed for the hospitality industry. For an overview view the case study. The app includes a live preview, channel cards, upcoming programming, and the ability to view by genre or search programming. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/c199b26e-787b-4d62-a2db-e0261cf105ee/2-genres.jpg Work - Hospitality TV App The ability to view Genres allows the ability easily view groupings of channels based on additional meta information provided for each channel. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/aa0f783a-ace3-4fce-9c01-78c0ee92722f/3-genres-content.jpg Work - Hospitality TV App Genre content is a card-based layout of anything currently on in that genre. In the example, shows marked as classics are displayed. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/ef79e39a-57ed-4760-b448-529fe3b33694/4-search-content.jpg Work - Hospitality TV App Searching for content or channels can be done from the Search function. A partial search for 'esp' can bring up channels like ESPN (if available within the system). https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/6c8d4afc-cd97-44a3-bff2-11ee62c539d1/5-not-started.jpg Work - Hospitality TV App Messaging for upcoming programming. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/67edb075-0c45-4ff8-97ed-3b346eea78f6/6-upgrade-flow.jpg Work - Hospitality TV App The ability for customers to "upgrade" and add-on channels during their stay was included as an option. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/84e3fcd5-27da-4eac-ada9-13904815036b/7-upgrade-add.jpg Work - Hospitality TV App Adding a channel such as ESPN or others during the stay provides additional revenue for the hotel. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/aa0082eb-6891-4104-911a-4e9abf5fe864/8-simple-tv.jpg Work - Hospitality TV App While errors and outages are rare, they can occur. A fallback layout offers minimal information which allows the TV to continue broadcasting and displaying basic channel lineups even if additional systems are down. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/0f1a21a7-7d71-43a0-97f6-41e5f087762f/8-tv-dark.jpg Work - Hospitality TV App Like other Monscierge Apple TV apps, Watch TV supports dark mode. https://www.andyhale.com/work/check-in-kiosk monthly 0.5 2023-07-20 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/0460302b-d1e3-4b9d-a1d0-9361f10471d7/01.jpg Work - Mobile Check-In Kiosk Each iPad is running in single app mode to ensure the "check-in" app can't be exited. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/a83c79b8-1905-4bbc-b158-fe47f3ba11d9/02.jpg Work - Mobile Check-In Kiosk The hotel chain needed two pieces of information a confirmation number and last name. This information was shared via email and text message to the guest. Another version was also available to enable access via email or phone number. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/2ffbc75b-460d-4869-93ac-512a6530ddb2/03.jpg Work - Mobile Check-In Kiosk Entering information into the iPad UI. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/b147590c-fac4-4098-b53e-16c72de98a39/04.jpg Work - Mobile Check-In Kiosk Stay details are presented showing key details including the room type, photo, and room number based on inventory from property management system. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/cefccae8-68c9-43a7-8315-1df45636e358/05.jpg Work - Mobile Check-In Kiosk Upgrades form a key upsell opportunity. By enabling at time decisions for a guest to upgrade the hotel could in many cases double their room revenue easily. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/734e6938-1875-414c-b775-42c986049bf6/06.jpg Work - Mobile Check-In Kiosk In addition to room upgrades, special offers such as early check-in or amenities like bottles of wine or snacks increase revenue. These are fast and easy upgrades. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f0ccb95c-91f4-4a28-a901-af1486bda9bb/07.jpg Work - Mobile Check-In Kiosk At the end of the process an overview of the room charges are shown. The attached credit card machine would be used for payment via swiping or chip and pin method. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/aac8c445-9f1c-4e00-b2c5-be68f159abe3/08.jpg Work - Mobile Check-In Kiosk After payment the key creation starts, this self-service model enabled guests to create as many keys as they wanted and they could be easily self-encoded by the guest. The key card process takes around 5 seconds per key. An automated video animation displayed the basic steps for key creation. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/c222e17f-1fac-4f7d-84d2-f101f3470097/09.jpg Work - Mobile Check-In Kiosk At the conclusion of the key process a closing message would be displayed. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/ac177e8c-0025-4bd0-a0a1-00c14893b846/10.jpg Work - Mobile Check-In Kiosk Error and walk-away screens are displayed based on time or lack of input. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/b0caaf93-6098-48f2-83dd-421d86dde8dc/11.jpg Work - Mobile Check-In Kiosk Various error screens try to minimize frustration by providing non-judgmental and direct messaging around what happened and the next steps to resolve the issue. https://www.andyhale.com/work/channel-guide-creator monthly 0.5 2023-07-19 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/7f947036-cd12-40a6-ad79-2d0d4c30855a/1-home.jpg Work - Channel Guide Creator Navigation within the web-based management portal. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f76f8eaa-28e2-4068-a1e5-456660cab3fd/2-add-guide.jpg Work - Channel Guide Creator Initial screen to create a channel guide lineup. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/72ae0d13-6a3b-4031-acb8-c1ffd94b70cb/3-add-guide.jpg Work - Channel Guide Creator Displaying available local services based on postal code. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/fc8095f2-16bc-4c4d-ba9b-73cfd96bc556/5-guide.jpg Work - Channel Guide Creator Channel guide lineup composer based on total available channels. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/403c2563-e3ec-49f8-98d5-bd8609f3abe1/9-custom-stream.jpg Work - Channel Guide Creator Custom "channel" added for bespoke type content. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/69b5ad06-89e4-4628-acc3-13a8c12ca525/10-custom-channel.jpg Work - Channel Guide Creator Channel line showing a few examples of channels plus a custom channel. https://www.andyhale.com/work/visual-travel-itinerary monthly 0.5 2023-07-20 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/48bbff1e-1e72-4b34-b35f-1df2eaa7eb0b/1-my-stay.jpg Work - In-Room Visual Travel Itinerary The guest is welcomed with personalized information surrounding the specifics of their trip. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/767d925d-ff0b-4f03-8348-8b84b279ad02/2-shooting-clay.jpg Work - In-Room Visual Travel Itinerary Detail of an activity with details, media, and directions. Additional options to highlight upsell opportunities are presented that enable the guest to make related purchases. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/ed0502d3-c33f-4466-9829-88ea3772c042/3-shooting-media.jpg Work - In-Room Visual Travel Itinerary Display of related photos and videos. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/577ca227-ac40-4b4f-9490-0c4cf8a4a95f/4-itinerary.jpg Work - In-Room Visual Travel Itinerary One of the key areas are views of the daily itinerary. Given that the average guest only stays 3 days, the view is simplified to display today and tomorrow with additional controls for upcoming days. The focus should be on the immediate time period. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/49a7aeb6-1c51-4339-9034-01fddd47f219/4-itinerary-move.jpg Work - In-Room Visual Travel Itinerary One key indicator was the idea of finding activities when there were gaps in the schedule. The ability to find experiences in gaps of time was introduced as a way of keeping the day going. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/6cda0bbc-c795-4bcc-98a8-642802badd63/5-experiences.jpg Work - In-Room Visual Travel Itinerary View of finding an experience to fill the available time gaps. Activities are displayed based on timing. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/7612e5a9-b647-4e1c-b914-c25e22936bc1/6-discover-area.jpg Work - In-Room Visual Travel Itinerary Discovering the nearby area helps to highlight not only local history but other favorites and unique activities. The display focused on elements highlighting local history and then broke out multiple categories nearby. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/3375ffa6-163d-425e-90ab-d8cf1d7fca5a/6-discover-area-1.jpg Work - In-Room Visual Travel Itinerary Categories and their subsequent activities are highlighted as part of a geographical area represented on a map. The map highlights the location of specific destinations based on proximity to the hotel. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/aea58273-e47e-431e-86eb-2249649b3b47/7-shop.jpg Work - In-Room Visual Travel Itinerary And important quality was the ability to make impulse or activity-related purchases. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f6cf6226-9c68-4126-b6f2-b0d7a89a4290/7-shop-item.jpg Work - In-Room Visual Travel Itinerary A detail of a product showing key product detail and media. https://www.andyhale.com/work/media-manager monthly 0.5 2023-07-20 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/23d1af62-58b3-4e54-a4e2-d725d11e8b52/basic-media-empty.jpg Work - Media Manager An initial view illustrating a lack of content. Basic controls are present. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/e14e8488-95f4-43f5-ae87-a4ac986218cc/basic-media-individual.jpg Work - Media Manager A view showing galleries being present, with a gallery selected and media being displayed. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/cf5e3d1b-5fcd-4bcd-895b-2658d3309372/media-no-grid.jpg Work - Media Manager An alternate view showing a list style display of media. This came as a result of user feedback requesting additional detail. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/43e2f410-e683-4172-bf6b-262d9525d4c1/drag-drop.jpg Work - Media Manager Expanded drag and drop section displayed on-screen. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/c4e1d1e6-44fd-4ebe-93f3-48644d0b915a/new-gallery.jpg Work - Media Manager Adding a new gallery to the available photos. https://www.andyhale.com/work/apple-tv-for-hospitality monthly 0.5 2023-08-14 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/1672432127621-ATGFNV59JB0ZU5AVKX20/smartmockups_lcayuwql.jpg Work - In-Room Hospitality TV Top shelf carousel banners add dynamic content on-screen. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/7f855dda-2180-48df-a090-1bf3b1d08bc2/tv-1.jpg Work - In-Room Hospitality TV Branded client apps help showcase the brand look and feel. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/35292485-8c41-4655-b3dc-d3352c6f2cb6/tv-2.jpg Work - In-Room Hospitality TV Redesigned electronic program guide does away with the grid in favor of a modern experience that's beautiful and easily understood. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/c5402679-e849-4196-96f0-2da4a19def2a/tv-3.jpg Work - In-Room Hospitality TV Guests can purchase experiences from the property. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/11de423a-9897-4b6e-aa56-2562cdf38d9a/tv-4.jpg Work - In-Room Hospitality TV Getting rid of the printed compendium in favor of a digital directory that highlights local recommendations curated by the property. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/6623f5e6-6e99-43b2-b2de-a5e4597e3730/enhance-stay.jpg Work - In-Room Hospitality TV Enhance Your Stay - Allows guests to purchase add-on's allowing the hotel to earn additional revenue off. the guest. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/15c5b481-a299-4b6e-908c-a2c73294d811/request-detail.jpg Work - In-Room Hospitality TV Enhance Your Stay details. Example showing upsell cookies and milk. Charged directly to the guest account. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/9421aa6b-1095-4785-bd40-f4129dcb7b4b/recommendations.jpg Work - In-Room Hospitality TV Get personal recommendations maintained within the web-based management system. Integration from the property management system can add naming personalization. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/044e3944-4a78-46ee-9324-7e607aa2af65/tv-6.jpg Work - In-Room Hospitality TV Guests can pre-schedule their check-out time or add a late check-out for additional cost. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/3aeccf70-5b96-4b26-9e29-5638eb7ff3c8/tv-7.jpg Work - In-Room Hospitality TV Introductory welcome video provides a personalized welcome to the guest alongside promotional video content. https://www.andyhale.com/work/pet-daycare-app monthly 0.5 2023-08-14 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/b58754f7-b5c1-4e99-b1c5-88e70e870564/title.jpg Work - Pet Daycare Mobile App App intro screen https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/9c79635e-8a16-4d75-b0ec-14535317ed89/login.jpg Work - Pet Daycare Mobile App Login https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/fece6a79-3a52-491c-b746-45f55ecb89b2/home.jpg Work - Pet Daycare Mobile App Overview screen highlighting total points and options around check-in, services, rewards, and the team. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/93189900-ae8b-42a2-b633-e68612cfc68f/options.jpg Work - Pet Daycare Mobile App Scheduling screen highlight the number of animals, pickup time and optional extra to add. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/5addf277-479a-42d7-b6b9-a1eaa3c8c381/services.jpg Work - Pet Daycare Mobile App Detail list of available services and options. These options linked to additional text and photos alongside pricing if relevant. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/bae9ea00-8971-4271-9185-d47a01a99489/schedule-grooming.jpg Work - Pet Daycare Mobile App Some screens required additional content such as when scheduling for grooming. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/c056dcf5-18ab-4f6e-9e79-31f30d2b40f5/arrival.jpg Work - Pet Daycare Mobile App Geo-location allowed for on-site notification that could be used when on-site for a faster check-in process. https://www.andyhale.com/case-studies daily 0.75 2025-04-21 https://www.andyhale.com/case-studies/onesite-moderation monthly 0.5 2021-12-30 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f959a7b1-31b9-4e39-b409-c29f39d3d875/moderation.jpg Case Studies - ONEsite Moderation The end result. A moderation management panel that handles all incoming content and enables workflows for handling additional approvals, manager access, and more. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/1e43cbbb-b324-48a9-b971-7b54f35301c9/mod-board.jpg Case Studies - ONEsite Moderation I started by whiteboarding ideas. It needed to fit within the structure of the ONEsite Control Panel, but beyond that it was open. The key deliverables were identified. What content, where would it go, what could be seen if a piece of content was flagged. It started with questions. Raising possibilities. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/a4c66be9-4a04-40e8-b50c-332cc7e69253/mod-draw-1.jpg Case Studies - ONEsite Moderation I started moving the lists of items and feedback and content into potential ideas. Crude but effective to get the idea across. This was presented internally. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/26d282cf-5259-4e05-a91a-666081d93067/mod-draw-2.jpg Case Studies - ONEsite Moderation Additional clarity was added to visualize content, and simply the interface. Ideas from feedback based on use cases were integrated. https://www.andyhale.com/case-studies/connect-staff monthly 0.5 2021-12-30 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/d9b81297-0a59-4f01-9390-1a08362dbc53/staff-sticky.jpg Case Studies - Connect Staff My challenge was that hotels were using post-it notes, radios and had decentralized information but needed to make critical business decisions using incomplete information. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/dad72498-134b-499d-a423-6913187cdfd0/staff-format.jpg Case Studies - Connect Staff I began by working with hotels worldwide to understand their workflow. How did they share information, who looked at it, and where did it all go? No solutions existed that included all the details. Basic task tracking wouldn't work because it needed to have more depth. I standardized a format that could outline ongoing tasks and structured maintenance items used repeatedly and consistently. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/6a844352-f3a5-4ac4-9d20-1a1bb040640e/staff-identify.jpg Case Studies - Connect Staff One of the most critical steps that occurred was buy-in from the team. I put together a quick presentation to bring everyone up-to-speed on the project, ideas, and settling on crucial terminology. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/eaedee05-a98e-425f-991e-bdd84cdd142b/staff-outline.jpg Case Studies - Connect Staff The key differentiator is that one size does not fit all. The goal was that an economy brand could leverage the same system as an upscale hotel and only change a few configuration pieces. I worked with our team to map out the overall functionality we would embrace for a minimum viable product [MVP] release. I focused first on the setup and management sections that would define the underlying controls. They would need to live within the context of an existing website, but the interface and setup were open. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/868ead42-84d3-433e-8fd1-100d4808fc7d/staff-breakout.jpg Case Studies - Connect Staff Sketches and wireframes ultimately led to the task configuration, becoming the north star for the overall functionality. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/ebf12910-43d1-4108-9823-0551a44e2f30/staff-task-layout-1.jpg Case Studies - Connect Staff Sketches led to wireframes with ideas around the type of UI for task management and configuration. I created numerous basic low-fidelity layouts that outlined ideas. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/7d64c5fa-0d4c-4130-8d0c-f69a15f0ee81/staff-task-layout-2.jpg Case Studies - Connect Staff Alternate view of a task layout concept. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/6dea39da-00f9-485d-9db8-d549d34d324d/staff-styles.jpg Case Studies - Connect Staff Refined revisions and design system elements started building the base for numerous sections and pages. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/0a37f7b7-9468-4a1b-9d4f-06c3ec162616/staff-invision.jpg Case Studies - Connect Staff The initial versions used Invision to create clickable prototypes. I tested the earliest versions against documented requirements and then hotel staff stakeholders. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/68db9fcf-8af6-4e47-9620-f61915e98696/staff-cart.jpg Case Studies - Connect Staff With the management side wrapping up, it was time to work on the iOS and Android mobile apps. I took my experience working in hotels to understand the necessities of working with gloves, the need to leverage multiple languages, and the inherent loss of many "fine controls" such as long presses, holds, and swipes. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/6a9e132a-5ffc-4947-9a81-5168d2749f1f/IMG_0901.jpg Case Studies - Connect Staff Sketches of process, actions, and possible UI elements. Illustrating a messaging-like view with control details. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/c87684ad-d235-4610-8458-dfa84e8a2b04/IMG_0902.jpg Case Studies - Connect Staff Detail control showing possible actions for a request. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/ffd49aec-e2d9-439d-bdc2-1d18c296cc66/IMG_0903.jpg Case Studies - Connect Staff Conceptual property and informational page that illustrates information. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/c8b674ee-13f5-439f-9452-df2fba666dee/staff-app-idea-2.jpg Case Studies - Connect Staff Further sketches led to low-fidelity mockups that included basic controls. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/24bbbd38-304e-4f25-9dae-d4fd9a77190d/staff-app-idea.jpg Case Studies - Connect Staff The idea was to get the ideas into a workable state for faster prototyping in Adobe XD. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/ce56d05a-556b-4fff-bcbf-27a43c8c65dd/staff-refine.jpg Case Studies - Connect Staff I made continual iterations with feedback from friendly hotels to refine the mockups to a state acceptable for conceptual testing by leveraging platform standards and a clear content hierarchy. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/6b455071-fd00-4a42-a5b4-a574af9b2ec1/staff-workflow.jpg Case Studies - Connect Staff I ended up with numerous screens to go through the workflow. Along the way, the question was always what's the minimum amount of information I can show on-screen to allow someone to do their job? https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/fa862b53-b841-4cc9-a8eb-c560a70fc95a/staff-refine-2.jpg Case Studies - Connect Staff As the product has continued to evolve, so has the UI and UX. While still functionally very similar, the app has minimized the type of content seen and removed excess badges and other labels. Deeper functionality and additional secondary views are available behind deeper menus. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/af8a6107-2e5d-4598-85ec-a185fbb262ce/staff-htr.jpg Case Studies - Connect Staff Connect Staff has been well-received and well-reviewed. In addition to receiving patents for much of the functionality, it has won several top prizes in the hotel industry, including HotelTechReport. https://www.andyhale.com/case-studies/monscierge monthly 0.5 2021-12-30 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/623c60b8-585a-4140-bc14-c7c1c66aecab/mon-modern.jpg Case Studies - Monscierge While e-commerce is nothing new, Monscierge was the first hospitality company to bring SaaS sensibilities to the industry. Monscierge had primarily spent its time and money on technology, not marketing. One of my ongoing tasks is to evolve and grow the website. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/b6013bfa-7154-475c-b5dc-b98500c170b4/mon-products.jpg Case Studies - Monscierge The Monscierge product offering was extensive. I reduced the number of products and re-wrote technical copy to be lighter and more accessible. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/480af2df-5935-4439-aec7-1abbaaa1689b/mon-new-photos.jpg Case Studies - Monscierge New photos, typography, and color scheme livened up pages through a minor brand refresh. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/4d298d95-e046-4e80-818d-ab051e441ce4/mon-leadgen.jpg Case Studies - Monscierge Alongside a switch in CRM systems, I took the opportunity to integrate lead gen forms and other analytic elements throughout the site for better data and customer journey insight. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/a0e9913e-7b5e-4159-939e-fe1064a090b4/mon-purchase.jpg Case Studies - Monscierge With payment integration, I set a goal that someone could become a Monscierge customer in three minutes or less. On average, a customer can subscribe in 2:37 seconds. In the goal to modernize the hospitality industry, Monscierge largely eschews paper contracts. As a result, nearly 98% of all customer subscriptions filter directly through the website. https://www.andyhale.com/case-studies/watch-tv monthly 0.5 2022-02-17 https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/f2633f5e-f619-4b01-b347-4bfef07c593a/old-grid-dish.jpg Case Studies - Watch TV The process began with research into "standard" consumer-based channel guides. Since its public debut in the 1980's the electronic program guide has not substantially changed in its primary visual language. A thinned down EPG was required for a hospitality setting which didn't include much of the consumer options like DVR or even detailed audience listing. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/7db36928-cb22-451e-b7f0-0c8f564aab12/tv-grid-1.jpg Case Studies - Watch TV The first explorations reduced the visual content of a standard grid as a lightweight overlay onto the live content. Visbility and clarity issues with text-heavy and other background movements limited the overall effectiveness. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/9ff3bbda-af96-415e-994e-0eda0387f4ba/tv-grid-2.jpg Case Studies - Watch TV Additional explorations followed a more structured grid view with the inclusion of preview and content logo and minimal meta data content. While it was a functional solution, it didn't inspire a feeling of being a modern experience that matched the rest of the Apple TV experience. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/5bbeb5c3-c546-4194-b05d-14c96ba2d3f9/tv-list.jpg Case Studies - Watch TV A split screen method that allowed selecting of channels was created. This layout would be displayed atop a blurred and darkened moving background. A live build was created with dummy data and tested by people ranging from 18-64. Ultimately, navigation tests proved that the mechanism to select channels and see upcoming shows was cumbersome. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/e06f2b6f-60b6-430a-991a-8c2fe2ac6c3d/tv-texture.jpg Case Studies - Watch TV The layout was condensed into a single scrollable pane with mostly horizontal scrolling to select a channel. Current and future programming was displayed. The entire layout was injected on top of blurred and darkened live programming. This layout was also built as a live prototype and tested very positively despite some occasional issues with legibility. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/7a18f0cf-46b3-4387-a2d3-26e0dc85dd69/tv-color.jpg Case Studies - Watch TV Early tests identified that the blurred programming still caused legibility issues, which caused me to ditch that functionality in favor of a blurred and abstracted background. The background was softened and could be semi-themed for hotels but by default was presented in a blue style. This app was tested by users 18-64 in addition to hotel staff and other key stakeholders. They loved the modern feel and look of the app compared to "old school grid." https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/62d48738-af88-4453-9fd8-c0834400c20c/tv-color-swap.jpg Case Studies - Watch TV I gathered feedback from hotel guests and staff and learned that there was occasionally issues with the perception of content on the left and right and how scrolling interacted with content. I solved one of the issues by flipping the content so the preview is on the left and the channel information is on the right. This led to an easier immediate understanding of looking at future shows. It also emphasized programming as opposed to channels, which eased the need to maintain as many specific type of channel logos. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/3e44d9d0-1111-4c57-8947-cad1595a3752/tv-light.jpg Case Studies - Watch TV The layout led to a revamped structure that blended multiple methods together. Cards presented programming for each channel. When a card was focused the upcoming programming would also be displayed directly underneath. The new layout was A/B tested across a few hotel floors and received overwelmingly good reviews. https://images.squarespace-cdn.com/content/v1/61c5bb0f43c9a80ab0a2010a/3c845e06-5041-4c11-973c-9bc9757c9fa2/tv-light-toggle.jpg Case Studies - Watch TV The next phase is the addition of genre and search functionality. Some hotels wanted upwards of 100+ channels and as a result ways to find specific programming or channels was frequently requested. The addition of Genres for filtering types of shows is the result of additional meta content available for programming which allowed me to group different shows and types of shows together. The ability to essentially sort by a type of show created a new way for people to also find groups of channels (such as sports or news).